Yes, bulk transfer can be easily performed in your account.  As long as a group of domains share the same administrative contact information, they can be included together in the same transfer order request.  Names that have different contact information in the whois database need to have a separate transfer order.

I have some domain names that are about to expire.  When should I start to transfer them?

         A domain transfer order request must be made before the current registrar’s expiration date. First, a transfer order request must created, signed and fax or mailed.  The date that is it received is the date your transfer order has been initiated.  In case of possible whois database errors or other problems that can occur during the transfer process, it is best to start a transfer order several weeks before the expiration date.

When I transfer a domain name before the expiration date, do I lose any of the registration time I had paid for already?

         In most cases, when a domain name is transferred, an additional year of registration is added on to the expiration date.  For example, if a domain is set to expire 12-01-2001 and it is successfully transferred to another registrar in October 2001, a full year of registration is added on starting at the expiration date.  This makes the new expiration date effective 12-01-2002.  In this way, domains can be transferred in the middle of a registration year with essentially no loss of registration time already paid for. 

There is one exception to this, however. After a domain has been renewed at the same registrar, if the domain is transferred in the next 45 days, the added one year of registration time will be lost.  If the transfer takes place after 45 days of the last renewal date, then the typical full year of additional registration is added.

The expiration date on my domain name has already past.  Can I still transfer the name?

Domain names cannot be transferred from one registrar to another if there is an outstanding invoice due for the domain.  Once the expiration date passes for domain renewal, there is an outstanding invoice in effect from the current registrar (until at least a one-year renewal is paid), which prevents the domain from being able to be transferred. 

 Since the expiration date has already passed on my domain name, what can I do to prevent losing the name?

         First, you need to renew the domain for at least one year with your current registrar.  After the expiration date, you may be able to reclaim your domain.  Many registrars will retain the domain 5-45 days after expiration.  After the expiration date, your domain is put “on hold” pending renewal payment.  Once you make the renewal payment during that time, your domain name is updated with another year of registration.  You can then transfer the name to another registrar, but you will lose the one-year registration if you transfer the name less than 45 days after the renewal date.

I recently registered a new domain at another registrar.  When can I transfer it to my account with PageClickDomains?

         A domain name cannot be transferred to a new registrar in the first 60 days after its initial registration with the current registrar.  After 60 days has passed, the domain can be transferred to another registrar.  This applies only to “new” domain registrations ­ there are different guidelines for renewals.

When a domain name is transferred, is there any change to the nameserver information?

         When a domain name is transferred, there is no change to the current nameserver information if an outside nameserver has been used (such as the nameserver of a web hosting company).  If a nameserver of the former registrar was used (an example would be a "parking page" or "under construction" page provided by the registrar), then after the transfer any previous settings on a parking page would be changed to the settings of the new registrar. 

How do I initiate a transfer order request from my account?

         Click "domain names" on the left navigational bar.  Next, click "transfers".  On this screen you can initiate new transfer orders and check the status of transfer orders that are pending.  Click on "new transfers".  Fill in the requested information making sure it is the same information listed on the current whois database record for your domain.  You can check this by going to http://www.CheckDomain.com. Type in the domain name you want to check.  The next screen should list the current whois database information for your domain.

The contact information that you fill in for your transfer order request must match the contact information for either the legal registrant or the administrative contact for your domain.

On the new transfer screen, follow the instructions to create a transfer order request.  The next screen will include a transfer order # that is tied with the domain or domain names you are requesting to be transferred.  The domain (s) will also be listed.  Print out this page.  The form must be signed by the legal registrant or administrative contact and then faxed or mailed to the contact provided.  Once this is received, your transfer order request is initiated. 

Your current registrar will be contacted on your behalf regarding your transfer request.

Please note ­ if the whois database record for your domain name lists only a company name and not an individual’s name ­ you must type a short letter on your company letterhead requesting the transfer and authorizing a certain individual to sign the transfer order form.  This is an obvious security measure.  Without this request, the transfer order will most likely be denied.

Will I need to confirm the transfer with a confirmation email from my current registrar?

         After a transfer order request is made, the current registrar may ask for email confirmation from the legal owner or administrative contact to verify the request to transfer.  It is important to check the email that is listed in the whois database and promptly reply to any confirmation email.  This is one common problem that can delay or disqualify a transfer order request.

How long does it take for a domain transfer to take place?

         It usually takes between 3 and 7 days for the transfer to be complete.  Once the domain name is listed in your account in the domains section, the transfer is complete.  You can also verify completion in the transfers section described elsewhere in the FAQ section.

Can I check on the status of each transfer order request?

         Yes, click on “domain names” on the left navigational bar in your account and then click “transfers”.  Next click on “check transfer status”.  Each transfer order request will be listed by transfer order number.  You can check on the status of an individual domain by clicking on the transfer order link.

How is payment handled when I initiate a transfer order?

             When a transfer order request is made, the funds to cover the transfer or transfers is set aside in your account.  While the transfer order is pending, these funds are not available for other domain purchases.  This insures that if and when the transfer is complete, adequate funds will be in your account to pay for the one-year registration fee extension.  This explains why there are two balances listed in your account ­ a “total balance” and an “available balance.”  The “available balance” is the amount of the “total balance” minus funds set aside for pending transfer orders.  (There can also be a temporary difference in these two balances when a group of domains has been purchased through the shopping cart through "register a list" and confirmation of domain availability is pending which can take from 2 to 15 minutes at times)

            The funds for the transfer are not actually taken out of your account until the transfer is complete.  If a transfer order is canceled because of a whois database error or if you cancel it in your account, the funds that were set aside for that transaction will be added back to the “available” balance for other domain purchases.

Once I start a transfer order request can I cancel the order?

         Yes, if you have not already faxed your signed agreement in to be processed.   You can cancel the transfer order by going to “transfers” and then clicking “check transfer status”.  Click on the transfer order you want to cancel and follow the instructions to cancel your transfer order.

            DOMAIN RENEWALS AND SECURITY

I am worried about overlooking an invoice for my domain name when it is time for renewal and possibly losing my domain name.  Is there any way I can be protected?

         You have the option of “auto renewal” which is an important security feature allowing you to protect your domain.  To make sure “auto renewal” is activated for your domain name, go to the domain control panel for your domain and scroll down to the bottom ­ click on “auto renewal” to update.

You will receive an invoice notice of renewal at 45 days before the expiration date.  If you have selected “auto renewal" you'll be reminded that the domain will be automatically renewed from funds in your account 30 days before your expiration date (make sure to add funds to your account to cover the renewal fees).  In your account you can set defaults for the number of years for automatic registration renewal.  Or to change all of your domains or a group of domains at the same time, you can use the Global Edit feature from the "domain names" menu item.

Many people and companies have lost important domain names because of miscommunication, email changes or an oversight of a renewal invoice.  The "auto renewal" feature helps prevent your domain from expiring without your knowledge.

I have heard about others attempting to “steal” a domain by falsifying documents and ordering a transfer request.  What can I do to protect my name from this?

         Another useful feature that comes with every domain is "registrar lock".  This prevents an outside source from transferring your domain to another registrar in their account by falsifying documents and requests.  On the domain control panel for your domain name, scroll down the bottom of the screen and choose “registrar lock” feature and update.  Or to change all of your domains or a group of domains at the same time, you can use the Global Edit feature from the "domain names" menu item.